Customer Service Contacts

For technical, account, billing issues or other support help or to send an email for support assistance, please visit the Knowledge Base.  From there you can send an email under the Email Support tab or use the Chat Support to enter a live chat session with a support representative.

Before submitting your information, please specify the nature of your inquiry in the Subject of your email. (i.e., technical issue, account issue, billing issue). A Customer Service Representative will respond to your email as quickly as possible.

Phone Contact:
If you require additional support or clarification on any game related matters, please check our General Information page or contact Sony Online Entertainment at (858) 537-0898, 9am to 1:30pm and 3:30pm to 6pm Pacific Time, Monday through Friday.

International Support

Contact information for the United Kingdom, France, Germany, Italy, and Spain.

International Support Contacts

Additional Contact
For hardware issues on your PlayStation®2 computer entertainment system, please contact Sony Computer Entertainment America (SCEA). SCEA CS technical support is open for live agent support 365 days a year at this toll free number: 1-800-345-7669 Monday - Saturday 6 A.M. to 8 P.M. PST, Sunday 7 A.M. to 6:30 P.M. PST. Automated technical support information is available 24 hours per day.

PlayStation.com (http://www.us.playstation.com/) also has consumer self service information available 24 hours per day.